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Content of the article:

1. What is live chat for a website and why is it needed

2. 3 Best live chat software for websites

4. HelpCrunch

5. #jedidesk

6. Conclusions

Live chat for websites is one of the ways to increase customer confidence in your company and boost sales conversion of your services or products.

Anderson Consulting specialists found out the impact of chat on the website on visitors.

3 Best live chat software for websites

1. SendPulse - go to the site

The SendPulse platform, which offers marketing and sales automation tools, provides a variety of tools to optimize business processes. In addition to the ability to install live chat on your own website, SendPulse also offers email services, a free CRM, a landing page builder, an EDU platform for developing and monetizing online courses, SMS campaigns, web push notifications, and chatbots for popular platforms including Telegram, Instagram, Facebook Messenger, WhatsApp, and Viber..

The main features of the SendPulse service include:

• The ability to conclude transactions directly in the chat using the internal CRM.
• Saving the history of correspondence with customers.
• Adaptive design of the appearance of the online chat.
• The ability to automate communication with customers using chatbots.
• Ability to accept payments directly in the chat.
• Ability to send photos and files.
• Convenient management of all chats on one page.
• Support for voice messages using the automatic voice recognition system.

SendPulse also offers 24/7 support and an extensive knowledge base for all of its tools.

INSTALL YOURSELF ON THE SITE SendPulse chat

2. HelpCrunch - go to the site

HelpCrunch provides advanced capabilities for online chat, providing multi-channel and customizable chats for users from different countries. The platform allows you to customize the design of the widget and view the client's messages even while they are being written. In addition, the integration of chat with HelpCrunch's knowledge base enables customers to find the information they need on their own. All contacts are stored and customer data can be collected using built-in forms, helping to provide efficient customer service.

The main features include:

• Modern online chat that can be customized to match the style of your website.
• Customer self-service thanks to the built-in knowledge base in the chat widget.
• A single interface for processing incoming messages from chat and email to ensure a quick response to customers.
• Active automatic messages that initiate communication with website visitors.
• A full-fledged email platform where you can send newsletters, automate campaigns, create email templates, and increase conversions with follow-up messages.
• Pop-up editor aimed at increasing sales and attracting a larger audience.

Install HelpCrunch on your website

3. #jedidesk - go to the site

#JediDesk - Innovative live chat service for your website

Welcome to JediDesk - your reliable partner in the world of website chat services. We understand that the quality and efficiency of customer service are important factors in the success of every business, and we make every effort to provide you with modern and convenient tools for communicating with your website visitors. Our platform allows you to install a chat widget on your website and gives you the opportunity to add additional communication channels via Viber and Telegram.

The main advantage of this platform is the ability to connect artificial intelligence (AI) as a substitute for an operator, which allows for high-quality question processing even when all operators are not available.

Main advantages #JediDesk:

1. Instant Communication: Forget about delays in responses. #JediDesk allows you to communicate with customers in real time, giving you instant access to the information you need.

   2. Personalized Design: Customize the look and feel of your live chat to match your brand. Choose colors, fonts, and other options to make the chat fit perfectly into the style of your website.

   3. Cross-platform: #JediDesk works on any device - from PCs to smartphones. Your customers can contact you from anywhere in the world.

   4. Analytics and Reporting: Keep track of your service performance with built-in analytics tools. You'll get easy-to-understand statistics and reports to help you improve your operations.

   5. Data Security: Our team pays the highest attention to data security. All your personal data is protected according to the most advanced security standards.

Don't let yourself lose customers due to the lack of a convenient communication tool. Choose #JediDesk - an innovative live chat service that will save your business from losses and make customer service more efficient and enjoyable.

INSTALL LIVE CHAT #JediDesk ON YOUR SITE

Conclusions:

The dynamics of online communications are constantly evolving, and one of the most important tools that help improve customer interaction is live chat. This multifaceted mechanism that permeates the Internet space is becoming more and more relevant every day. Let's take a closer look at this innovation.

Live chat is a reliable pillar of modern business. It's a virtual window that connects those who seek with those who offer, creating a platform for text messaging between your site visitors and you. Live chat allows your website guests to ask questions and receive answers in real time without leaving the comfort of the web. This is especially true since many people are more comfortable communicating in writing than over the phone. Getting answers quickly increases the likelihood that they will choose your product or service.

In this regard, let's look at a few logical aspects that explain why live chat is becoming an integral part of your "cyber strategy".

1. Improve customer service: With a live chat interface on your website, you can respond quickly to queries and solve customer problems efficiently. This helps to improve the quality of service, and guests perceive you as a reliable partner to meet their needs.

2. Increase conversion rates: The ability to receive instant responses to queries plays an important role in increasing conversions. The ability to ask questions without delay, without leaving the site, pushes customers to make a purchase decision.

3. Valuable information: Through live chat, you accumulate valuable data about your audience, which greatly influences the development of marketing strategies and product improvements.

4. Constant availability: Chat is available around the clock, opening up endless opportunities to communicate with customers at any time, even when you are away (subject to the chatbot setup).

5. Effective cost optimization: Online consultants, chatbots, and autonomous algorithms help to reduce support and maintenance costs, ensuring high resource efficiency.

6. Competitive advantage: In a fiercely competitive market, live chat can become your unique branding tool and help you stand out among other market players.

In conclusion, live chat is not just a communication tool. It's an area of complex interaction that helps improve customer experience, increase conversions, and give your virtual presence a competitive edge. If your website doesn't already use this technology, then perhaps now is a great time to start experimenting in this direction!